Accessibility

The aim of this website is to make landscaping, property-care and planning information understandable and usable for people with different needs. Clear headings, readable text, descriptive links and practical contact guidance support that aim. Accessibility is an ongoing responsibility: a feature can work in one context and still present a barrier with a particular device, assistive technology or way of using the page.

This statement describes available features and a way to raise difficulties. It does not claim that every page, third-party service or device combination has been independently certified or that no barrier exists. If something prevents you from obtaining information or making an enquiry, please identify the problem so that an appropriate response can be considered.

Pages use headings to organize subjects and paragraphs to explain practical decisions. Browser enlargement, device text settings and reading tools can help adapt the display. At larger text sizes the layout may change so that information remains in a usable order. If a table is wider than the available area, its region can be scrolled rather than requiring the text to be reduced to an unreadable size.

Photographs have descriptive alternative text intended to explain the visible property or service subject. An image should support the written information rather than be the only way to understand an important instruction. The planning guides and service pages also describe the decisions in text. If a particular image or layout remains unclear, name the page and the information you need explained.

Interactive features include navigation menus, FAQ disclosures, gallery filters, image-viewing controls and enquiry links. Keyboard users can move through links and buttons, open the relevant controls and use visible focus to follow their position. A skip link provides a route to the main content without repeatedly passing through the header.

Gallery photographs open within an image viewer with close and previous/next controls, rather than requiring a visit to an attachment page. Escape can close the viewer. Filters identify the selected subject and change the visible set. If a menu, image viewer or other control traps focus, fails to announce its state or becomes difficult to close, please report the control and the steps that produced the problem.

Use the contact methods displayed on the Contact page to request help. Explain whether the barrier involves reading information, navigating a control, completing a form or sending a file. Include the page address and the format or communication method that would help, where you can. You do not need to disclose a diagnosis or unrelated personal medical information.

A request for another format could involve a plain-language explanation of a planning table, the text behind a visual comparison, or a different way to provide initial project details. The appropriate response depends on the information and the available contact route. Do not send sensitive documents merely to demonstrate a technical problem; a short description is often enough to start.

Official source links, outside websites and any separately supplied form services may have their own interfaces and accessibility practices. If a linked municipal document is difficult to use, tell us which document and information you were seeking, and contact the issuing organization for its available formats. A copy from another site may not be the current authoritative document.

Browser extensions, privacy settings, connection problems and device differences can also affect a page. If practical, describe the browser or assistive technology being used and whether the difficulty occurs consistently. This information helps locate the barrier; it is not a requirement to troubleshoot the site yourself before asking for assistance.

A useful report identifies the page, what you were trying to do, what happened and the assistance you would prefer. For example, describe a gallery control that cannot be reached by keyboard, a table that cannot be read at your text size, or an enquiry field whose label is unclear. Avoid including private account details or access codes in a screenshot.

Accessibility feedback can inform corrections to content, layout and interactive behaviour. Acknowledgement and follow-up should use an accessible method where that has been requested and is available. For privacy concerns connected with an accessibility request, see the Privacy Policy. The purpose is to help you reach the information or conversation you need with as little unnecessary information gathering as possible.