Privacy Policy

This policy explains the handling of personal information through burlingtonlandscaping.ca and the contact methods displayed on this website. Personal information can include a name, email address, telephone number, property address or other detail that identifies a person. A photograph or project description may also identify someone when it is connected with an address or enquiry.

The website provides landscaping, property-care and planning information and a way to discuss a property. You can read the public pages without submitting a project request. A later service agreement, payment arrangement or specialist assessment may involve additional information and its own explanation. This policy does not replace a specific notice given when that information is requested.

A contact or estimate request may contain your preferred contact details, Burlington property location, property type, requested service, project area, existing problem, timing and optional dimensions or investment range. Send what is useful to understand the request. You do not need to provide identity documents, banking information, payment-card details, account passwords or unrelated personal history to start a landscaping discussion.

Messages and follow-up correspondence may be kept together so that a question can be answered in context. If you contact us on behalf of a condominium, commercial property or another owner, explain your role and provide only information you are authorized to share. Please correct an address, telephone number or other important detail if it changes during the discussion.

Wide photographs, access views and close views of a problem can help explain the property. Before sending a photograph, check for faces, children, vehicle plates, house numbers, delivery labels, security equipment and views into neighbouring homes. Crop out unrelated personal details when practical. A simple sketch can sometimes explain an access or layout question without sharing a detailed building document.

Digital photographs and documents can contain additional information, such as location data, an author name or the date they were created. Review the file settings if you do not want to include those details. Do not send photographs taken from private areas without permission. Sending a property photograph for an enquiry is not permission to publish it as advertising or a public gallery image.

Information you submit is used to understand the property and requested scope, respond through your chosen contact method, ask relevant follow-up questions and keep a record of the discussion. Where a visit or further assessment is discussed, the property address and access information help coordinate that discussion. A general enquiry should not contain door codes, alarm codes or instructions that expose a property to unnecessary risk.

If information is needed for a new purpose that is materially different from answering or administering your request, that purpose should be explained before the information is used in that way, with consent obtained where required. Providing an estimate enquiry is not a request to receive unrelated marketing. You can ask what information is needed and whether an optional detail can be omitted.

When a page is requested, the hosting service receives technical information needed to deliver it. Depending on the hosting and security configuration, logs may record an internet address, requested page, request time, browser information and errors. Such records can support delivery, troubleshooting and protection against misuse. They are different from the project details you deliberately type into a message.

The website does not require a visitor account to read its public landscaping pages. Essential administration or sign-in functions can use cookies when those functions are accessed. A browser can restrict or delete cookies, although doing so can affect an active sign-in or form function. The public information pages do not depend on a visitor creating a profile.

Use the contact options actually displayed on the page. When an enquiry form is available, the fields and notices at that form describe the information being requested. A form service and email delivery service may process the submission to deliver it and maintain the related records. Avoid repeatedly sending the same sensitive attachment through several contact channels.

The current page features determine which other services are involved. A simple external link does not mean its destination has received a completed project enquiry. If an embedded video, map, additional measurement service or other external feature is introduced, its information handling and any available choices should be explained where appropriate. This policy does not assert that a particular analytics or advertising service is active.

Hosting, website maintenance, security, form handling and email delivery can involve service providers that process information for those functions. The relevant information should be limited to what is needed for the function. Provider arrangements and processing locations can vary; this website does not promise that every technical record is stored only in Canada.

Personal information may also need to be disclosed where applicable law requires or permits it, including a valid legal demand. A request for information should be assessed before disclosure. If you want to know more about the handling of a particular enquiry or the services involved, contact us before sending additional documents rather than assuming that every website uses the same providers.

Information should be kept only for as long as it is needed for the stated purpose and any applicable recordkeeping obligation. Relevant considerations include whether an enquiry is active, whether a service arrangement follows, whether a question or dispute remains unresolved, and whether a legal requirement applies. There is no single retention period stated here for every message, document and technical log.

Reasonable safeguards should reflect the sensitivity of the information and the way it is used. Access should be limited to people who need it for the relevant purpose. Internet transmission and email are not risk-free, so do not send passwords, financial details or other highly sensitive material in an ordinary initial enquiry. If you believe information was sent to the wrong place, raise the concern promptly.

You can choose not to submit an enquiry, omit optional details, ask why particular information is needed, or request that a preferred contact method be used. Withdrawing consent may limit the ability to continue the related discussion; any relevant consequence should be explained. Withdrawal does not automatically erase records that must be retained for another lawful reason.

You may ask about personal information held in connection with your enquiry and request access or correction, subject to applicable exceptions. Give enough context to locate the request, such as the contact address used and approximate enquiry date. Identity may need to be verified before information is released, but do not send identity documents unless a suitable method and the need for them have been explained.

Use the contact methods on the Contact page and identify the message as a privacy question. Describe the information or concern involved and the response you are seeking. If a communication barrier makes the usual route difficult, explain the assistance or alternate format you need. Please do not include unrelated sensitive information in a complaint.

This policy may be updated when website functions or information practices change. The policy available at the time of a new submission should be read together with the notices at that collection point. A material new purpose is not made acceptable merely by silently changing a page. For independent information about Canadian privacy rights, visit the Office of the Privacy Commissioner of Canada.